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Mountain Ravers

Privacy Policy | Mountain Ravers

Last updated: 15 July 2026

1. Controller

The controller of personal data for this ticketing service is Mountain Ravers, Bern, Switzerland. Contact: info@mountainravers.com.

2. Data we process

• Ticket holder first name and last name
• Delivery email address
• Order and ticket details (event, quantities, amounts, status, QR/entry tokens)
• Payment-related metadata via Stripe (we do not store card numbers)
• Technical data such as IP address for rate limiting and bot protection (Cloudflare Turnstile)
• Pseudonymous usage data via Google Analytics (e.g. pages visited, device/browser info, approximate location, referral source)
• Staff account data (email/password via Firebase Authentication) for authorized personnel only

3. Purposes

We process data to:

• Process reservations and purchases
• Issue and email tickets (PDF/QR)
• Verify entry at events
• Prevent abuse, fraud, and overload
• Provide support and operate the service
• Measure and improve website usage and ticketing performance (Google Analytics)
• Add your delivery email to the Mountain Ravers communications database and send emails about future events, ticket sales, and news related to Mountain Ravers productions

By completing a purchase or free registration, you acknowledge that your email may be used for these Mountain Ravers communications. You can unsubscribe at any time.

4. Legal basis (Swiss FADP / LPD)

Processing is based on performance of the ticket contract and on our legitimate interest in operating a secure ticketing platform, preventing abuse, meeting accounting and legal obligations, understanding how the site is used so we can improve it, and informing customers about future Mountain Ravers events and related productions.

5. Recipients and processors

We use service providers that process data on our behalf or as independent controllers where applicable:

• Stripe — payment processing
• Resend — transactional ticket emails
• Google Firebase / Firestore — database and staff authentication
• Cloudflare — hosting, security, Turnstile
• Google Analytics — website and ticketing analytics

6. Retention

Order and ticket data are kept for as long as needed to run the event, handle claims, and meet accounting/legal retention duties, then deleted or anonymised. Emails in the communications database are kept until you unsubscribe or ask us to delete them, unless a longer retention is required by law. Technical logs are kept only as long as reasonably needed for security and operations.

7. Your rights

Under applicable Swiss data protection law, you may request access, correction, deletion, or objection, subject to legal limits. You may also unsubscribe from Mountain Ravers event/communications emails at any time via the unsubscribe link or by contacting info@mountainravers.com.

8. Cookies and local storage

We use technical storage needed for the service (e.g. reservation state in session storage, language preference, security/payment widgets). We also use Google Analytics cookies/identifiers to measure traffic and usage on this ticketing site (same Google Analytics property as mountainravers.com). You can block analytics cookies via your browser settings; essential functionality of the site will still work.

9. International transfers

Some providers may process data outside Switzerland (including the USA). Where required, transfers rely on the contractual/safeguard mechanisms offered by those providers.

10. Changes and contact

We may update this policy from time to time. The “Last updated” date above applies. Contact: info@mountainravers.com.

Full postal address and company registration number (UID) will be added when available.