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Mountain Ravers

Terms & Conditions | Mountain Ravers

Last updated: 24 July 2026

1. Operator

These Terms & Conditions govern the use of the ticketing service at tickets.mountainravers.com, operated by Mountain Ravers, Bern, Switzerland. Contact: info@mountainravers.com.

2. Scope

The service allows you to reserve or purchase admission tickets to Mountain Ravers events. By completing a paid checkout or a free registration confirmation, you accept these Terms.

3. Order

You must provide accurate holder details (first name, last name) and a valid delivery email. Tickets are issued for the selected event and ticket type. We may refuse or cancel an order in case of suspected fraud, abuse, or technical error.

4. Communications

By completing a purchase or free registration, you agree that the delivery email you provide is added to the Mountain Ravers communications database. Mountain Ravers may send you emails about future events, ticket sales, and other news related to the Mountain Ravers brand and productions. You can unsubscribe at any time using the link in those emails or by contacting info@mountainravers.com.

5. Price and payment

Prices are shown in the currency of the event (typically CHF). Payment is processed by Stripe. Where a payment processing fee is displayed at checkout, it is added to the ticket price and payable at the time of purchase. Free events may only require registration confirmation.

6. Ticket delivery

After successful payment or free confirmation, tickets are delivered by email as a PDF with QR codes to the delivery address you provided. You are responsible for checking spam/junk folders and for keeping tickets secure.

7. Cancellations and refunds

Tickets are non-refundable and non-exchangeable, except if Mountain Ravers cancels the event. In that case, we will refund the ticket price you paid for the cancelled event. We are not obliged to refund if you cannot attend for personal reasons, travel issues, or similar.

8. Access and conduct

The name on the ticket is for order/reference purposes only (identifying the purchaser or ticket holder for administrative purposes). It does not by itself confer a right of entry.

Entry is granted solely upon presentation of a valid QR code (unused, not revoked, and not fraudulently obtained), regardless of whether the person presenting it matches the name printed on the ticket, and subject to event house rules and safety requirements. We may deny entry for invalid, duplicated, already scanned, revoked, or fraudulently obtained tickets, or for behaviour that endangers others or breaches venue rules. Matching the name on the ticket (or a form of ID) does not create a right of entry and does not oblige us to admit anyone without a valid QR. Resale may be restricted by us or the venue.

9. Liability

To the extent permitted by Swiss law, Mountain Ravers is not liable for indirect or consequential damages, loss of enjoyment, or costs such as travel and accommodation. Nothing in these Terms limits liability for intent, gross negligence, or damage to life, body, or health where such limitation is not allowed.

10. Governing law

These Terms are governed by the laws of Switzerland. Exclusive place of jurisdiction is Bern, Switzerland, subject to mandatory consumer protections that may apply.

11. Contact

Questions about these Terms: info@mountainravers.com.

Full postal address and company registration number (UID) will be added when available.